Email sn.dixitdixit@gmail.com
and you'll get a reply within two working days. Night Train is made by one person, so your
message is read by the person who can fix it.
From inside the app, Settings → Contact support prefills your app and
iOS version, which is usually the first thing needed to reproduce a problem.
Common questions
- What's free, and what does Lifetime Pro add?
- Focus rides are free forever: name a session, choose 25, 45 or 60 minutes and ride, with
your streak and focus time counted. You also choose one real line when you first open the app,
and it's yours for good, with its stations, landmarks, tickets and stamps. Lifetime Pro opens
every other line in every country, the window seat and other views, certificates, the full ticket
book and widgets, including every line added later.
- Is there a free trial?
- No. Focus rides and your free line are how you try Night Train, for as long as you like.
- Can I change my free line?
- No. The free line is chosen once, when you first open the app, so pick the one you'd love to
ride. Lifetime Pro opens all the others.
- Is Lifetime Pro a subscription?
- No. It's a single purchase, once, with no renewal. New lines added in future updates are
included.
- I bought Lifetime Pro but the app still shows it as locked.
- Open Settings → Restore Purchases. If it still doesn't unlock, check that
the iPhone is signed in to the same Apple Account that made the purchase, then email us with the
date of purchase.
- How do I get a refund?
- Refunds are handled by Apple at
reportaproblem.apple.com. We can't issue them
ourselves, but tell us what went wrong anyway. If it's a bug, we'd rather fix it.
- Does my progress sync between devices?
- No. Everything stays on the iPhone it was made on. There is no account and no server, which
is what lets the app collect nothing about you.
- I'm getting a new iPhone. Will my rides come with me?
- Yes, if you bring the whole phone across: transfer directly from your old iPhone, or restore
from a backup. Setting the new phone up as new and then installing Night Train starts it empty.
Lifetime Pro always comes back with Restore Purchases.
- A station name is wrong or spelled badly.
- Please tell us. Use Settings → Report a station name, or email the line,
the station and the correct name (in its local script if you can). Local names come from open
data and we fix every report in the next update.
- What happens if I leave the app during a ride?
- The train is held at a signal. Come back within two minutes and it carries on with no harm
done; stay away longer and the train halts, keeping the distance you covered. The time is always
worked out from the clock, so closing the app or restarting the phone never loses a ride.
- Why don't I hear anything?
- Check that sound is on in the ride (the speaker button) and that your iPhone isn't on
silent. Train, brown noise and station sounds each have their own level in Settings.
- What does Night Train need to run?
- An iPhone running iOS 17 or later. There's no iPad or Mac version yet.
Reporting a bug
If you can, include which line you were on, what you expected to happen, what happened
instead, and a screenshot or screen recording.